S-141-V3-EN
Basic troubleshooting
Sync status
Make sure the schedule is synced with the timeplan before you export services. To learn about schedule synchronization, see this article.
Notes:
If the sync status bar is read, it usually means that something is preventing a sync, such as deleted metadata.
If the sync does not work and the status bar remains yellow, reach out to the Support team.
Isolating a relevant service
If exporting all services at once is not working, try exporting once service at a time. See if the export only fails in some services, to make troubleshooting easier.
If you use Export all services and it fails with the error shown below, while Export current service does not, make sure that all your services have the same preference groups listed in the Preferences menu. Exporting all services is not possible, for instance, if a preference group exists in one service but does not in others.
Analyzing your schedule
Run the Analyze tool on the schedule. Click the Update schedule icon in the top-left bar and click Analyze. This will update the validation panel, which is necessary for further troubleshooting steps.
Validation
Open one of the problematic services and click the validation button in the bottom-right corner.
If the validation fails, the issue is most likely with the preferences, or the schedule itself is broken.
You can find troubleshooting instructions for schedule validation issues in this article.
Revising Attendance events
Revising Attendance events might help fix the schedule.
Click Update schedule icon in the top-left bar and click Revise Events. Check the Attendance box and click Modify Schedule.
Try exporting again. If it does not help, it means there is an issue with the schedule itself. In this case, open a support case and include a link to the affected schedule.
Advanced troubleshooting
These steps are relevant when the export is successful, but the data is incorrect.
Discrepancies between the schedule and the timeplan
A black dot in the Gantt represents a discrepancy between the schedule and the timeplan.
They appear on the left side of a schedule event, like so:
These appear for 1 of 2 reasons:
A schedule event which was defined in the timeplan has been manually changed in the schedule (for example: different start or end time).
A custom trip was added to the schedule without appearing in the timeplan.
The solution in this case is to do one of the following:
Convert the event to a custom duty event (when applicable).
Convert the event to custom vehicle event (when applicable).
Insert the trip into the timeplan (assuming it’s a real service trip).
IDs in orange
If duty, vehicle, or relief vehicle IDs were manually edited, they will appear in orange text. This means that they are not saved in the database.
Click Save or Save As to save the manually edited IDs, and you will see them in the export.